die Bedienung
operation; use; service
die Reaktion
reaction, response
das Schreiben
letter, written document
der Verlag
publishing house, publisher
die Ansage
announcement, recorded message
der Anschluss
connection; phone extension
die Auskunft
information, enquiry desk
die Durchwahl
direct extension number
die Taste
key, button
die Abteilung
department
abonnieren
to subscribe
auffordern zu + Dat. / dazu, ... zu
to ask/request someone to do something
bedienen
to operate; to serve
behalten
to keep, to remember
enttäuschen
to disappoint
erhalten
to receive, to get
bereithalten
to keep ready, to have ready
verbinden mit + Dat.
to connect with, to put through to
besetzt
busy, occupied
sogar
even
blass
pale
obwohl
although
trotzdem
nevertheless, despite that